Returns & refunds

Last updated: October 26, 2026

30-day returns

If PalmSoothe isn’t right for you, contact us within 30 days of delivery and we’ll refund the product price once the return reaches us. You don’t need to give a reason.

How to return

1. Email info@palmsoothe.com or use our contact form with your order number.
2. We’ll reply within one business day with your return address and instructions.
3. Make sure the massager is switched off and cool, then pack it securely with its cable, guide and any kit items you’d like refunded.
4. Once the return arrives, we’ll refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Please don’t send returns to our office address without contacting us first, because it isn’t a returns warehouse.

Damaged or faulty items

If something arrives damaged or doesn’t work as described in the guide, email us with your order number and a photo or short video. We’ll send a replacement or refund, and you won’t pay for return shipping.

Warranty

After the 30-day window, the PalmSoothe massager is covered by a 1-year limited warranty against defects in materials and workmanship under normal household use as described in the setup and care guide. The warranty doesn’t cover damage from misuse, liquids, dropping, or use contrary to the guide.

Gifts

Received PalmSoothe as a gift? Contact us with the order number or the buyer’s name, and we’ll refund the original payment method or offer store credit.