Shipping policy

Last updated: October 26, 2026

Where we ship

We currently ship to addresses in the United States only. International shipping is not available yet.

Shipping costs

• Essential: $4.99 standard US shipping.
• Warm Pause Kit and Share the Pause Gift Set: free standard US shipping. In general, orders of $89.00 or more after any discounts ship free.
• The Gift Set ships together to one address. Shipping to several addresses needs separate orders.

Dispatch and delivery

You won’t be charged when you place your order. We’ll email you to confirm your order, the expected dispatch date and payment. Nothing ships before payment is complete, and you can cancel free of charge until then. Once your order ships, we’ll send a tracking link. Delivery estimates are not guaranteed and can be affected by carrier delays, weather and holidays.

Lost or damaged parcels

If your parcel is lost or arrives damaged, contact us within 14 days of the expected delivery date and we’ll help, including filing a claim with the carrier and arranging a replacement or refund for damaged items.

Wrong address?

Email info@palmsoothe.com as soon as possible. We can usually update the address if the order hasn’t shipped yet.